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Returns, Exchanges and Cancellations Policy
To return any items to us, simply go to our 'Returns' page found here and enter your order number and email address linked to your order. Select the item(s) you would like to return and reason for returning. You will then have the option for a full refund (subject to Sale items, see further below) within 14 days or an exchange or credit note within 21 days. Once this process is complete you will receive an email to confirm your request and our return details to send your parcel back to.
Once we have received your return we will notify you and update your return for you.
You have the right to cancel your order anytime within 7 days, starting the day after you received your goods. If your order has been processed and delivery has been arranged, you may still cancel your order however you may be liable for any delivery costs occurred awaiting collection of goods from our premises. The costs of returning goods that have been dispatched are at your expense.
Cancellation of items on payment plans. Items held on payment plans are secured with a 20%-25% deposit, should you wish to cancel any item the deposit is non refundable or transferable. This is because we take the items off sale and by doing so loose potential sales from other customers.
On occasions we are able to reorder items upon individual requests. If we reorder an item for you that you later wish to cancel, unfortunately is it non refundable.
Returns & Exchanges
If you receive your order and it is not what you are expecting and you wish to return part or the whole of your order - you can return it back to us within 14 days of receiving the goods for a full refund* or an exchange. Any received after 14 days up until 21days will be exchange or credit note ONLY at their current retail price. Therefore in the event of returning an item during the SALE period, you will be issued with a credit note or exchange for its current value of sale (at the time we receive it back) if this is different from the time of purchase. We reserve the right to refuse returns after the initial 14 days return window.
Returns of items on payment plans. We provide the option to pay your order off up to 8 weeks due to holding stock for a lengthy period of time, any items received from payment plans can be returned for exchange only within the 14 day period as mentioned above.
Unfortunately, we are unable to provide free returns. Therefore, returning the unwanted item(s) is at your own cost. If you have ordered a large item, we will be happy to arrange a courier collection on your behalf and send you an invoice for the costs occurred if you wish to exchange or we will deduct the costs occurred if you require a refund. Once the invoice has been paid in full we can arrange the collection for you, you will be provided with full tracking details to allow you to follow the return of the goods back to us.
Please take care to package the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund.
When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure any items sent back are sent by a traceable delivery service.
We regret that some items are excluded from our returns policy, these include bespoke and personalised products, assembled furniture and items which fall in to our hygiene category, and these include: opened mattresses, nappies, training pants, breast pads and any other item we deem relevant to this category. Any items sold as a package must be returned as a package.
*All SALE items with 50% or more OFF should be returned within 14 days and are exchangeable or credit note only (No refunds will be issued). Any item with more than 60% OFF or more is non returnable.
In the event that you receive a faulty item from us, please accept our sincere apologies. We take pride in checking all products prior to dispatch the best possible way without opening any sealed manufacturing packaging. Please follow the Returns procedure outlined above to allow us to resolve to issue in a timely manner.
All refunds will be processed within 14 days of your cancellation notice and receipt of any goods returned back to our premises. Most refunds will show on your account within 5-7 working days, depending on your original source of payment this may take longer.
If you have used a credit note to pay for any returned items, a new credit note will be issued and placed on your account. This must be used within 3 months from the date issued.
Failed Collections/items returned back to us
Items sent via Royal Mail standard and recorded service will be attempted to be delivered in you daily post. Packages that are to large to fit through your letter box will be returned to your local depot and Royal Mail should leave you a card to notify you, for you to arrange collection or an alternative delivery date.
Items sent via Courier will be held for 5 days only before being returned back to us.
If you fail to collect your parcel and it is then returned to us, Bumkins will not be liable for the return postage costs. Please contact us on email@example.com and we can send a new invoice to cover the return postage costs. Once these have been paid we can re-arrange delivery alternatively a refund can be processed minus the postage costs incurred to send your order.
Royal Mail Guidelines to holding post before returning
- Special Delivery - Held for 7 days
- Recorded Delivery - Held for 14 days
- Standard Delivery - Held for up to 18 days